Privacy policy

Privacy Policy

Last updated: [31/5/2024]

This Privacy Policy describes how MYRTEMA ("Website," "we," "us," or "our") collects, uses, and discloses your personal data when you visit, use our services, or make a purchase from 5f6ce6-e8.myshopify.com (the "Website") or contact us (collectively, the "Services"). For the purposes of this Privacy Policy, the terms "you" and "your" refer to you as a user of the Services, whether you are a customer, visitor to the website, or other individual whose information we have collected in accordance with this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Website, update the "Last updated" date, and take any other actions required by applicable law.

How We Collect and Use Your Personal Data

To provide the Services, we collect and have collected personal data about you from various sources over the last 12 months, as described below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses described below, we may use the information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of use, and protect or defend the Services, our rights, and the rights of users or others.

Types of Personal Data We Collect

The types of personal data we collect about you depend on how you interact with our website and use our services. When we use the term "personal data," we refer to information that identifies, relates to, describes, or can be linked to you. The following sections describe the categories and specific types of personal data we collect.

Information We Collect Directly From You

Information you submit directly to us through the services may include:

Basic contact information, such as name, address, phone number, email. Order information, such as billing address, shipping address, payment confirmation, email address, phone number. Account information, such as username, password, security questions. Purchase information, such as items you view, add to your cart, or wishlist. Customer support information, such as the information you choose to include in communications with us, for example, when you send a message through the services.

Some features of the services may require you to provide certain information about yourself. You may choose not to provide this information, but this may prevent you from using or accessing these features.

Information We Collect via Cookies

Additionally, we automatically collect certain information about your interaction with the services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our website and your account, such as device information, browser information, information about your network connection, your IP address, and other information about your interaction with the services.

Information We Receive from Third Parties

Finally, we may receive information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

Companies that support our website and services, such as Shopify. Our payment providers, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment to fulfill your orders and provide you with the products or services you requested, to execute our contract with you. When you visit our website, open or click on emails we send you, or interact with our services or advertisements, we or third parties we work with may automatically collect certain information using tracking technologies, such as pixels, web beacons, software development kits, third-party libraries, and cookies.

Any information we receive from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties, and we are not responsible for the policies or practices of any third party. For more information, see the section below, Third Party Websites and Links.

How We Use Your Personal Data

Provision of Products and Services. We use your personal data to provide you with the services to fulfill our contract with you, including processing your payments, fulfilling your orders, sending you account-related notifications, handling purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, arranging shipping, facilitating returns and exchanges, and enabling you to post reviews.

Marketing and Advertising. We use your personal data for marketing and promotional purposes, such as sending you marketing communications, advertisements, and promotional communications via email, text message, or mail, and to show you advertisements for products or services. This may include using your personal data to better tailor the services and advertising on our website and on other websites.

Security and Fraud Prevention. We use your personal data to detect, investigate, or take action regarding potential fraud, illegal, or malicious activities. If you choose to use the services and register for an account, you are responsible for maintaining the security of your account credentials. We strongly recommend not sharing your username, password, or other access credentials with anyone else. If you believe your account has been compromised, please contact us immediately.

Communication with You. We use your personal data to provide customer support and improve our services. This is in our legitimate interest to be responsive to you, provide effective services, and maintain our relationship with you.

Cookies

Like many websites, we use Cookies on our Website. For specific information about the Cookies we use in connection with our store's support from Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to support and improve our Website and Services (including remembering your actions and preferences), to perform analytics, and to better understand user interaction with the Services (for our legitimate interest in managing, improving, and optimizing the Services). We may also allow third parties and service providers to use Cookies on our Website to better tailor services, products, and advertising on our Website and on other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser settings. Please remember that removing or blocking Cookies may negatively impact your user experience and may cause some of the Services, including certain functions and overall functionality, to not work properly or to no longer be available. Additionally, blocking Cookies may not completely prevent the way we share information with third parties such as our advertising partners.

How We Disclose Personal Data

In some cases, we may disclose your personal data to third parties for legitimate purposes under this Privacy Policy. These cases may include:

With suppliers or other third parties performing services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping). With business and advertising partners, including Shopify, to provide services and advertise to you. Our business and advertising partners will use your information according to their own privacy notices. When you instruct, request from us, or consent to the disclosure of certain information to third parties, such as to ship products to you or through the use of social widgets or connection integrations. With our subsidiaries or otherwise within our corporate group, for our legitimate interest in managing a successful business. In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce any applicable terms of use, and to protect or defend the Services, our rights, and the rights of users or others.

User-Generated Content

The Services may allow you to post product reviews and other user-generated content. If you choose to submit user-generated content to any public area of the Services, that content will be public and accessible by anyone.

We do not control who will have access to the information you choose to share with others, and we cannot ensure that parties accessing such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information you make publicly available, or for the accuracy, use, or misuse of any information you disclose or receive from third parties.

Third-Party Websites and Links

Our Website may provide links to websites or other online platforms operated by third parties. If you follow links to websites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of these websites, including the accuracy, completeness, or reliability of the information contained on these websites. Information you provide in public or semi-public spaces, including information you share on third-party social networking platforms, may also be visible to other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. The inclusion of such links does not imply any endorsement of the content of these platforms or their owners or operators unless expressly disclosed in the Services.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect any personal information about children. If you are a parent or guardian of a child who has provided us with their personal data, you can contact us using the contact details provided below to request its deletion.

As of the Effective Date of this Privacy Policy, we do not knowingly "sell" or "share" (as those terms are defined by applicable law) personal data of individuals under the age of 16.

Security and Retention of Your Information

Please be aware that no security measure is perfect or impenetrable, and we cannot guarantee "perfect security." Additionally, any information you send to us may not be secure during transmission. We recommend not using insecure channels to communicate sensitive or confidential information to us.

The duration for which we retain your personal data depends on various factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal data. However, these rights are not absolute, may only apply under certain conditions, and in some cases, we may deny your request as permitted by law.

Right of Access/Knowledge. You may have the right to request access to personal data we hold about you, including details about how we use and share your information.

Right to Erasure. You may have the right to request the deletion of personal data we hold about you.

Right to Correction. You may have the right to request correction of inaccurate personal data we hold about you.

Right to Portability. You may have the right to receive a copy of the personal data we hold about you and request that we transfer it to a third party, under certain conditions and subject to certain exceptions.

Right to Opt-Out of Sale or Sharing or Targeted Advertising. You may have the right to ask us not to "sell" or "share" your personal data or to opt-out of having your personal data processed for purposes considered "targeted advertising," as defined by applicable privacy laws. Please note that if you visit our website with the Global Privacy Control preference signal activated, we will automatically treat this as a request to opt-out of the "sale" or "sharing" of information for the device and browser you are using to visit the website.

Right to Restrict and/or Object to the Use and Disclosure of Sensitive Personal Data. You may have the right to ask us to limit the use and/or disclosure of your sensitive personal data only to what is necessary for the provision of the Services or the provision of goods reasonably expected by an average individual.

Processing Restriction: You may have the right to ask us to stop or restrict the processing of personal data.

Withdrawal of Consent: When we rely on consent to process your personal data, you may have the right to withdraw that consent.

Appeal: You may have the right to appeal our decision if we refuse to process your request. You can do this by responding directly to our rejection.

Management of Communication Preferences: We may send promotional emails, and you may opt out of receiving these at any time using the unsubscribe option provided in our emails. If you opt out, we may continue to send non-promotional emails, such as those related to your account or orders you have placed.

You can exercise any of these rights where indicated on our website or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to your request. According to applicable laws, you may designate an authorized agent to submit requests on your behalf. Before accepting such a request from an agent, we will require the agent to provide evidence that you have authorized them to act on your behalf, and you may need to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.

We use Shopify's advertising services such as Shopify Audiences to help us personalize the advertising you see on third-party websites. To restrict Shopify merchants from using your personal data for such services, visit https://privacy.shopify.com/en.

Complaints

If you have any complaints about how we process your personal data, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on your place of residence, you may have the right to appeal our decision by contacting us using the contact details provided below or by submitting your complaint to the local data protection authority.

International Users

Please note that we may transfer, store, and process your personal data outside of your country of residence, including the United States. Your personal data may also be processed by staff and third-party service providers and partners in these countries.

If we transfer your personal data outside of Europe, we will rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses or any equivalent contracts issued by the competent authority of the United Kingdom, as relevant, unless the data transfer is to a country deemed to provide an adequate level of protection.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of the rights provided to you, please email us at info@myrtema.com.